First job in IT Support

First job in IT Support

Hybrid – Site in Greater Manchester

Our client is looking to recruit an entry level IT Analyst with strong customer service skills.

This is a fantastic opportunity to join a high-profile business that are expanding quickly into the US and now into Europe as well.

Our client is looking for someone who has a genuine interest in IT and is happy to work in a customer facing position.

The salary for this role is £23K-£27K, plus 10% bonus.

Duties include:
  • Take telephone, direct and email queries relating to their purchasing system.
  • Become an expert in their purchasing system and also providing some general IT support.
  • Create, manage and resolve Incidents and Service Requests via our ITSM system.
  • Ensure all tickets are processed are handled with accordance to ITIL guidelines.
  • Perform first / second line support diagnostics with the aim to achieve an 80% first time fix rate.
  • Escalate incidents to 3rd line technical staff as required. 
Knowledge, Skills & Experience
  • Microsoft Windows 10 / 11
  • Microsoft Office 365 including troubleshooting
  • Hardware diagnostics
  • File and directory permissions
  • Active Directory User & Group management
  • ITIL/Agile methodology
  • Intune, Entra and Exchange usage
  • Android tablets
  • Basic Powershell scripting
  • VoIP services
This role is 50/50 work from home and on site in Greater Manchester. Weekend work is required 1 weekend every 3 weeks. Shift work is required in this role. (early shift 8am - 4pm, late shift 11am-7pm)   

If you are interested in this role please apply asap.
apply now

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If you have any questions or queries please don’t hesitate to get in touch.